Terms & Conditions

Welcome to Orvami ("we," "our," "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website.

1. General

Orvami is an online fashion and lifestyle brand offering products including shawls, apparel, accessories, and related items. We reserve the right to update, modify, or replace these Terms at any time without prior notice.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or using the website under parental supervision, the information you provide is accurate and complete, and you will use the website only for lawful purposes.

3. Products & Pricing

We strive to ensure all product descriptions, images, and pricing are accurate. However, slight colour variations may occur due to photography and screen settings, handmade and artisanal products may have minor variations, and prices are subject to change without prior notice. We reserve the right to discontinue products at any time.

4. Orders & Payments

When you place an order, you agree to provide valid and accurate information. All orders are subject to acceptance and availability, and we reserve the right to cancel or refuse any order at our discretion. Payments must be completed through approved payment methods available on our website.

5. Shipping & Delivery

Delivery timelines are estimates and may vary depending on location, courier services, customs clearance, or unforeseen circumstances. Orvami is not responsible for delays caused by courier partners, customs procedures, incorrect shipping details provided by customers, or natural events or force majeure situations. See our Shipping Policy for details.

6. Returns & Exchanges

Returns or exchanges may be accepted according to our Returns & Refund Policy. Products may not qualify for return if they are used, damaged, or altered after delivery, if original tags or packaging are missing, or if the request is made beyond the allowed return window. Customised or made-to-order items may not be eligible for return unless defective.

7. Intellectual Property

All website content including logos, product images, designs, text, graphics, and branding are the intellectual property of Orvami and may not be copied, reproduced, or used without written permission.

8. User Conduct

You agree not to use the website for fraudulent or unlawful activities, attempt unauthorized access to our systems, upload harmful software or malicious code, or misuse or interfere with website functionality.

9. Limitation of Liability

Orvami shall not be liable for indirect or incidental damages, loss of profits or data, delays or interruptions in website access, or errors caused by third-party services. Our total liability shall not exceed the amount paid for the purchased product.

10. Third-Party Services

Our website may use third-party services including payment gateways, shipping providers, analytics tools, and social media integrations. We are not responsible for the policies or actions of third-party providers.

11. Privacy

Your use of the website is also governed by our Privacy Policy.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the jurisdiction of the courts located in Srinagar, Jammu and Kashmir.

13. Contact Information

For questions regarding these Terms, contact us:

Orvami
Email: my@orvami.com
Website: www.orvami.com