Frequently Asked Questions

Yes. We are sole manufacturers of our Pashmina pieces, meaning we control the process from sourcing pure Pashmina fibre through to the finished piece, rather than sourcing finished goods from a third party. Read more on our Our Story page.

Each piece is hand-woven or hand-embroidered, so small variations in weave, colour, or stitching are normal and are a sign of genuine handwork, not a defect.

See our Product Care Guide for full washing, storage, and pilling guidance.

We accept major cards and other methods supported by our payment partner at checkout.

Contact us at my@orvami.com as soon as possible. Because many pieces are made to order, we can only make changes before production begins.

Yes, including to the United States, United Kingdom, Canada, and Europe. See our Shipping Policy for delivery windows.

Customs duties and import taxes, where applicable, are the responsibility of the customer and are levied by your local customs authority. See our Shipping Policy for details.

Ready-made items can be returned within 7 days of delivery, unused and with original tags. See our Returns & Refund Policy for full details.

Made-to-order and customised pieces can only be returned if they arrive damaged or defective.