Returns & Refund Policy

1. Return Window

We accept returns within 7 days of delivery for most ready-made items. To be eligible, an item must be unused, unworn, and in its original condition with all tags attached and original packaging intact.

2. What Cannot Be Returned

Because many Orvami pieces are handcrafted or made to order, the following items cannot be returned unless they arrive damaged or defective:

• Customised, personalised, or made-to-order pieces
• Items marked as final sale at the time of purchase
• Items that have been worn, washed, or altered

Please note that natural variations in hand-woven and hand-embroidered pieces, such as minor irregularities in weave, colour, or stitching, are characteristics of genuine handcraft, not defects.

3. How to Start a Return

Email my@orvami.com with your order number and the reason for return within 7 days of delivery. We will confirm eligibility and provide return instructions. Please do not send an item back before receiving confirmation.

4. Return Shipping

For domestic (India) orders, return shipping costs are covered by the customer unless the item arrived damaged or incorrect, in which case we will arrange or reimburse return shipping. For international orders, the customer is responsible for return shipping costs and any associated customs charges unless the item is defective.

5. Refunds

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund. Approved refunds are issued to your original payment method and may take 7–10 business days to reflect, depending on your bank or payment provider. Original shipping charges are non-refundable, except where the return is due to our error.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement, exchange, or full refund at no additional cost to you.

7. Exchanges

We currently handle exchanges as a return followed by a new order, to keep processing straightforward. Contact us and we will guide you through it.

8. Questions

For anything not covered here, email my@orvami.com and we'll help directly.